TERMS AND CONDITIONS

Last Updated: [29 Dec 2025]

These Terms and Conditions (“Terms”) govern access to and use of the software-as-a-service platform and related services (the “Service”) provided by [Waterbe Co.,Ltd], a company organized under the laws of [South Korea], with its registered address at [524, Bongeunsa-Ro, Gangnam Gu, Seoul, South Korea] (“Company”, “we”, “us”).

By creating an account, subscribing, or using the Service, you (“Customer”, “you”) agree to be bound by these Terms.

1. Eligibility and Business Use

The Service is offered exclusively for business and professional use.
You represent and warrant that you are acting on behalf of a legal entity or as a sole trader for commercial purposes.

2. Scope of Service

The Company provides access to its cloud-based software platform on a subscription basis.
Specific features, usage limits, and service tiers are described on our website or applicable order page and may be updated from time to time.

3. Account Registration

You must provide accurate, complete, and current information when registering an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

4. Subscription, Billing, and Payments

  1. Subscriptions are billed monthly in advance unless otherwise stated.
  2. Payments are processed by our authorized payment processor (Paddle).
  3. Subscription fees are exclusive of taxes, duties, or levies unless expressly stated otherwise.
  4. Failure to pay may result in suspension or termination of access.

5. Auto-Renewal and Cancellation

Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
You may cancel your subscription at any time via your account dashboard or through Paddle. Cancellation takes effect at the end of the current billing period.

6. Acceptable Use

You agree not to:

7. Intellectual Property

All intellectual property rights in the Service, including software, documentation, and branding, remain the exclusive property of the Company.
No rights are granted except as expressly set forth in these Terms.

8. Data and Customer Content

You retain ownership of all data you submit to the Service.
You grant the Company a limited, non-exclusive license to process such data solely for the purpose of providing the Service.

9. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted service.
We may modify or discontinue features with reasonable notice where practicable.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available.”
To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

Our total liability shall not exceed the fees paid by you in the three (3) months preceding the claim.

12. Termination

We may suspend or terminate access if you materially breach these Terms.
Upon termination, your right to access the Service will cease immediately.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of [Jurisdiction], without regard to conflict-of-law principles.
The courts of [Jurisdiction] shall have exclusive jurisdiction.

14. Contact

For questions regarding these Terms, contact:
Email: [legal@spool.marketing]

REFUND POLICY

1. Subscription Fees

All subscriptions are billed on a monthly recurring basis and grant access to the Service for the applicable billing period.

2. General No-Refund Rule

If you are a Consumer, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

3. Statutory Exceptions

If required by applicable law, refunds will be issued in accordance with statutory consumer protection obligations.
(Note: The Service is intended for B2B use only.)

4. Billing Errors

If you believe you were charged in error, you must notify us within 14 days of the charge.
Verified billing errors will be refunded or credited at our discretion.

5. Service Unavailability

In the event of prolonged service outages caused solely by the Company, we may issue service credits or refunds on a case-by-case basis, at our sole discretion.

6. Refund Processing

Approved refunds will be processed through Paddle and credited to the original payment method.
Processing times depend on the payment provider and financial institution.

7. Contact

Refund inquiries should be sent to:
Email: [billing@spool.marketing]