Last Updated: 29 Dec 2025
These Terms and Conditions (“Terms”) govern access to and use of the Spool software-as-a-service platform and related services (the “Service”) provided by Waterbe.,Co., Ltd a company organized under the laws of the Republic of Korea, with its registered address at 524, Bongeunsa-ro, Gangnam-Gu, Seoul, Republic of Korea (“Company”, “we”, “us”, referred to collectively with the Spool brand as “Spool”).
By creating an account, subscribing, or using the Service, you (“Customer”, “you”) agree to be bound by these Terms.
1. Eligibility and Business Use
The Service is offered exclusively for business and professional use.
You represent and warrant that you are acting on behalf of a legal entity or as a sole trader for commercial purposes.
2. Scope of Service
The Company provides access to its cloud-based software platform on a subscription basis.
Specific features, usage limits, and service tiers are described on our website or applicable order page and may be updated from time to time.
3. Account Registration
You must provide accurate, complete, and current information when registering an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
4. Subscription, Billing, and Payments
- Subscriptions are billed monthly in advance unless otherwise stated.
- Payments are processed by our authorized payment processor (Paddle).
- Subscription fees are exclusive of taxes, duties, or levies unless expressly stated otherwise.
- Failure to pay may result in suspension or termination of access.
5. Auto-Renewal and Cancellation
Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
You may cancel your subscription at any time via your account dashboard or through Paddle. Cancellation takes effect at the end of the current billing period.
6-A. Acceptable Use
You agree not to:
- Use the Service unlawfully or in violation of applicable regulations
- Reverse engineer, copy, or resell the Service
- Interfere with or disrupt system integrity or security
6-B. Acceptable Use
Third-Party Service Integrations
The Service allows you to connect third-party accounts — including but
not limited to Google Ads, Meta Ads (Facebook and Instagram), Naver Search Ads, Kakao Ads, and similar advertising or analytics platforms — via OAuth authentication or API credentials, so that Spool can fetch and display your campaign performance data within the Service.
By connecting any third-party account, you acknowledge and agree that:
- Your use of those third-party services is governed by the third party’s own terms of service and privacy policies, which you separately accept with that provider. Spool is not a party to your
agreement with any third-party provider. - Spool accesses third-party data on a read-only basis solely to provide analytics, reporting, and dashboard features within the Service. Spool does not modify your campaigns, budgets, ad creative,
or other settings on any connected third-party platform. - Spool is not responsible for the availability, accuracy, completeness, or content of any third-party service or for any changes those providers make to their APIs, data formats, or pricing.
- You may revoke Spool’s access to any connected third-party account at any time, either through the Integrations page within your Spool account or directly through the third-party provider’s account
settings. - Disconnecting a third-party account may immediately limit or disable features of the Service that rely on data from that account.
7. Intellectual Property
All intellectual property rights in the Service, including software, documentation, and branding, remain the exclusive property of the Company.
No rights are granted except as expressly set forth in these Terms.
8. Data and Customer Content
You retain ownership of all data you submit to the Service.
You grant the Company a limited, non-exclusive license to process such data solely for the purpose of providing the Service.
9. Service Availability and Modifications
We strive to maintain high availability but do not guarantee uninterrupted service.
We may modify or discontinue features with reasonable notice where practicable.
10. Disclaimer of Warranties
The Service is provided “as is” and “as available.”
To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose.
11. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunity
Our total liability shall not exceed the fees paid by you in the three (3) months preceding the claim.
12. Termination
We may suspend or terminate access if you materially breach these Terms.
Upon termination, your right to access the Service will cease immediately.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict-of-law principles.
The courts located in Seoul, Republic of Korea shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
14. Contact
For questions regarding these Terms, contact:
Email: legal@spool.marketing
REFUND POLICY
1. Subscription Fees
All subscriptions are billed on a monthly recurring basis and grant access to the Service for the applicable billing period.
2. General No-Refund Rule
Statutory Consumer Cancellation Right (where applicable)
The Service is intended for B2B use only. To the extent any user qualifies as a Consumer under applicable law (notwithstanding the B2B intent of the Service), such Consumer may have the right to cancel this Agreement within 14 days of the day after completion of the Transaction. To exercise this right, send a communication to
billing@spool.marketing before the expiration of the 14-day period.
3. Statutory Exceptions
If required by applicable law, refunds will be issued in accordance with statutory consumer protection obligations.
(Note: The Service is intended for B2B use only.)
4. Billing Errors
If you believe you were charged in error, you must notify us within 14 days of the charge.
Verified billing errors will be refunded or credited at our discretion.
5. Service Unavailability
In the event of prolonged service outages caused solely by the Company, we may issue service credits or refunds on a case-by-case basis, at our sole discretion.
6. Refund Processing
Approved refunds will be processed through Paddle and credited to the original payment method.
Processing times depend on the payment provider and financial institution.
7. Contact
Refund inquiries should be sent to:
Email: billing@spool.marketing